Clear information about delivery and returns, dispatch times and cancellations for all S1 Metal Plates orders. The information contained in this Delivery and Returns page forms part of the Terms and Conditions.
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📦 Dispatch Information
We aim to dispatch all orders within 2 working days (Monday–Friday). During peak periods, production times may vary slightly, but we always work to ship orders as quickly and efficiently as possible.
Once your order has been dispatched, you will receive a confirmation email containing full tracking details.
🚚 Delivery Times
Delivery estimates begin the day after dispatch and vary depending on the service selected at checkout. All orders are shipped using reliable, fully tracked services.
UK Delivery
- Express Tracked: typically 1–2 working days
- Standard Tracked: typically 3–7 working days
- Economy Tracked: typically 5–10 working days
Ireland & Europe
- Ireland Tracked: typically 3–7 working days
- Europe Tracked: typically 7–20 working days
Worldwide Delivery
- Worldwide Tracked: typically 10–25 working days, depending on destination and local postal services.
Dates listed on this Delivery and Returns page are estimates and cannot be guaranteed. All timeframes are estimates provided by our delivery partners, and may be affected by customs, weather or local postal delays. We are not liable for delays caused by courier services, customs processing, or other factors outside our control. However, we will assist in resolving any transit issues.
📮 Delivery Methods
Available delivery options are shown at checkout and vary depending on your location. All services are fully tracked, and some may require a signature on delivery.
If a delivery attempt is missed, your courier will leave instructions for redelivery or collection. Tracking updates will reflect the latest status of your parcel.
💷 Delivery Charges
Delivery charges depend on the products ordered, the delivery method selected, and the destination.
An estimated delivery cost is displayed in your basket before payment, allowing you to review all charges before completing your order.
🚫 Collect in Person
We no longer offer in-person collection. Any orders placed online will be delivered directly to your chosen address. If you have any questions please contact us and we will be happy to help.
🔒 Secure Packaging & Responsibility
All orders are securely packaged to ensure safe delivery. We remain responsible for your order until it is delivered to you. If an issue occurs during transit, we will assist you in resolving it with the courier.
⛔ Cancellations
Non‑Personalised Items
Orders for non‑personalised products may be cancelled before dispatch. If you need to cancel, contact us as soon as possible so we can stop the order before it enters the shipping process. Where you choose to cancel an order, a fee applies to cover payment processing and administration costs.
Personalised Items
All metal number plates are made to order using the registration details you provide. Once an order is placed, the plate becomes personalised to your specification and cannot be resold.
If a refund is processed due to customer error (e.g. incorrect registration, wrong selection) before production begins, we reserve the right to deduct the payment processing fee from the refund amount. After production begins, no refunds are available unless the item is faulty.
🔄 Returns
Changed Your Mind? (Non‑Personalised Items)
You may return eligible non‑personalised items within 14 days of delivery (see Returns Exclusions below). Please email us before returning any item so we can provide the correct return address and instructions.
Returned items must be:
- unopened
- unused
- in their original packaging
- securely packaged to prevent damage in transit
We recommend using a tracked postal service and keeping proof of postage. Refunds (item cost only, excluding delivery) are issued within 14 working days after the item has been received, inspected and approved.
Delivery charges are non‑refundable, and customers are responsible for return postage and any loss or damage during return transit.
🛠️ Damaged or Incorrect Items
If your order arrives damaged or incorrect, email us within 2 days of delivery. Please include clear photos of the item and all packaging (including outer packaging).
We will provide return instructions and resolve the issue with a replacement or refund once the item has been inspected. Refunds are issued within 14 working days after approval.
📄 Returns Exclusions
The following items cannot be returned:
- Personalised items
- Products made to your unique specifications
- Custom metal number plates, show plates and signs
Personalised items are exempt from the 14-day cooling-off period by law under the Consumer Contracts Regulations. More information is available at the UK Government website.
🔁 Exchanges
We do not offer exchanges. If you would like a different item, please place a new order.
📧 Contact Us
If you have any questions about delivery and returns, cancellations or order issues, please contact us. We aim to respond promptly and provide clear, helpful support.
